A queue is a container that enables you to hold an unlimited number of items. Queue items can store multiple types of data, such as invoice information or customer details. This information can be processed in other systems - SAP or Salesforce, for instance.
New queues created in Orchestrator are empty by default. To populate queues with items, to change their status and process them, you have to use Studio activities. As soon as queue items are processed, they become transactions.
Queues enable you to create large automation projects underlied by complex logic. For example, you can create a process that collects all invoice information and creates a queue item for each piece of data to store it. Subsequently, you can create another process that gathers the information from Orchestrator, and uses it to perform additional tasks, such as paying the invoices in a different application, postponing their payment according to their due date or value, sending emails to the accounting team every time a bill is paid, etc.
Item statuses are controlled by RPA developers when they create the automation projects, while revision statuses are controlled in Orchestrator and enable you to perform version control, but only of queue items that have been abandoned or have failed with an application or business exception.
Failed or abandoned items can also be assigned to a reviewer, which an be changed or cleared at any point, if needed. Each of these changes are tracked in the History tab of the Audit Details window. The reviewer is in charge of assessing the current status of the transactions he is assigned to, and changing the review status. The status of queue items up for revision can be changed in the Review Requests page.
The Queues page enables you to create new queues. It also provides you with viewing access on previously created queues, charts with the transaction status progress over time, and on various other details, such as average execution time and the total number of successful transactions.
The Transactions page displays the transactions from a given queue. It also shows their statuses, the dates when they should be processed, the Robot that processed them, and the type of exception thrown or assigned reference, if any.
You can search for a specific transaction or a group of them, according to a custom reference, which is added through the Reference property of the Add Queue Item and Add Transaction Item activities. The reference can be used to link your transactions to other applications used within an automation project. Additionally, this feature enables you to search for certain transactions in Orchestrator, according to the provided custom reference.
Transaction references can also be enforced to be unique, at queue level. This feature is enabled when creating the queue and applies to all transactions except deleted or retried ones. This makes identifying a specific item a breeze and eases the review process.
If a duplicate reference is encountered while adding items to a queue, the job fails with a Faulted status and displays the
Execution error: UiPath.Core.Activities.OrchestratorHttpException: Error creating Transaction. Duplicate Reference. error message in the Job Details window.
Information stored in queue items is displayed in Orchestrator, in the Transaction Details window, under Specific Data. Additionally, if the item failed and was retried, the history of the item is displayed in the same window.
The Transaction Details window contains three tabs: Details, Comments, and History. The Details tab enables users to view the exact information added to a transaction, as well as the statuses it went through, and the number of times it was retried.
The Comments tab enables you to view and add transaction-related comments in case you need to share information about a specific transaction with your teammates.
All the users with View, Edit, and Delete permissions on Queues and Transactions can add, edit, or remove comments, respectively, however, keep in mind you can make changes to your own comments only.
The History tab enables you to see what action was performed by who, see who the reviewer is and what the review status is. For more information, see Managing Transactions and Field Descriptions for Transactions.
You can export all the transactions and information related to a given queue to a .csv file, by clicking the Export button, in the Transactions page. All page filtering options apply to the generated file, too.